IT Service Management Enterprises are faced with the challenge of managing their IT infrastructure to provide seamless, cost-effective, reliable and uninterrupted services. As they look to gain higher ROI while dealing with budget constraints, finding a reliable IT Service Management provider has become an extremely productive strategy     Analyst Research "Organizations are expecting more choice (tiered plans), more value (measurable SLA’s) and more predictability (for budget forecasting) from AMS providers. Symphony Services’ outcome-based AMS offering, built on industry-best practices, is the perfect answer to those expectations." - Forrester Research  Symphony Services provides IT Service Management to our global clients in a comprehensive and effective manner. Our subscription licensing model can help you run businesses processes smoothly. Our SaaS model follows ITIL-compliant processes and has state-of-the-art facilities, industry-certified professionals, ISMS/ISO 27001 (Information Security) AND ITSM/ISO 20000 (ITIL) certified Centralized Network Operations Center, blended with years of rich experience to provide you a one-stop solution for all your infrastructure management needs. SUMMIT is an interactive, agentless, web-based tool that provides an end-to-end solution for all your IT infrastructure-related management and monitoring activities. It strengthens the monitoring process by automating your service desk activities such as issue logging, its resolution, SLA compliance, infrastructure management workgroup administration, incident management, problem management, and change management, along with the creation and maintenance of a knowledge base.       White Papers Infrastructure Management   How to Buy Call Us : 972-581-7300 Shop@SymphonySMS SMS-Sales@SymphonySMS.com     Analyst Research "We recommend that customers considering Application Managed Services work with software engineering service specialists to determine scope and avoid chasing low cost options not backed by best practices." - Gartner

 

Summit Advantages Incident Management Asset Management Availability Management

Incident Management Self Service Portal for users to login and submit their tickets Multi-Tenant capable for multi-customer implementations Multiple Location, Customer Support enables global organizations to support their needs from one tool SLA Management built from the ground up. Notification Rules to configure alerts for users, workgroup owners and technicians Active Directory Integration to enable seamless authentication and single sign-on functionality Rich, Dynamic, Drill-down Reporting give you visibility to manage all aspects of your work load and team performance Work Order Management provides an innovative way to handle requests that span multiple teams and tasks External Vendor Ticket Management allows you to track and update vendor tickets outside Summit Built-in Chat Support allows your customers and technicians to interact real-time and the transcripts included in the ticket. Custom Field Support to capture any data you need for your organization Web Services Integration for connecting Summit to your applications and existing systems Web-based knowledge base system integrates directly into the new ticket screen for context sensitive knowledge base ease of use. Asset Management Auto Discover IT assets using custom network ranges Agent or Agent-less scanning of hardware and software inventory Manage Software licenses with purchase history, license keys,   and expiration details Track Software License usage of installations and software usage Track Hardware repairs in order to facilitate vendor negotiation,   customer issues, and quality improvement Rich, Dynamic, Drill-down Reporting provides visibility into all   your assets inventory Flexible, Customizable fields allow you to tailor data collection   to your exact needs Link Assets in Service Desk Tickets to accelerate solutions   for your customers Manage asset store rooms to insure asset inventories are complete Availability Management Network Scanning of devices for monitoring Agent or Agent-less scanning for maximum flexiblity for your   environment Supports WMI, SNMP, IPMI, SSH, Telnet protocols Custom Application monitoring with many standard applications   already defined Complete Hardware monitoring with alerting Application and web site availability with URL Monitoring Auto ticket logging based on alerts System or group assignable alert thresholds Printer monitoring and alerting for increase responsiveness Support for Windows, Linux and UNIX operating systems CPU, Memory and Disk monitoring and trending Event log monitoring for in-depth visibility to issues